GUIDE

"Before You Order"

・Orders are dispatched within 14 days of payment. For full details on delivery times, supported countries, shipping methods, and customs duties/VAT, please see our Shipping & Customs page.

"Payment"

・We support various payment methods. Please refer to the payment icons displayed on the website.
・Due to platform specifications, payment is authorized immediately once your order is placed. If an issue arises before shipment, a refund can be processed — this is a required system procedure, not a service offer.
・In the case of a refund, only the product price paid is refunded. Payment processing fees are non-refundable.

"About the Products"

・We use materials resistant to oxidation and discoloration; however, natural aging may occur over time. Please avoid storing items in direct sunlight or humid environments.
・Due to the handmade nature of our production, tiny fibers or small air bubbles may occasionally appear during crafting.
・Colors may appear slightly different depending on your device or monitor settings.
・Each flower petal is shaped by hand, so slight variations in size may occur between pieces. These are handmade items, not standardized products. If you are particular about details, please contact us before ordering.
・Custom color and size requests are welcome — please contact us prior to purchase (some items may not be eligible for customization).

"Returns & Exchanges — Summary"

・As all items are handmade to order, we do not accept returns or exchanges for personal reasons (change of mind, wrong size selected, etc.).
・If you receive a defective item or the wrong product, please contact us within 14 days of delivery — see our full Refund Policy for details.