Refund policy

All Fleurage items are handmade to order. Because of this, we are unable to accept returns or exchanges for personal reasons, including but not limited to: change of mind, ordering the wrong item, or size/fit not being what you expected.


**Defective or Incorrect Items**

If you receive a defective item or the wrong product, please contact us at fleurage.a@gmail.com within 14 days of delivery, including a photo of the item and its condition. If approved, we will offer a free exchange for an unused item in its original packaging. We do not offer monetary refunds for defective or incorrect items — only exchange.


**Order Cancellations Before Dispatch**

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we can process a full refund of the product price (payment processing fees are non-refundable, as noted in our Payment policy). Once an order has been dispatched, it can no longer be cancelled.


**Custom Orders**

Items made to your specifications (custom color, custom size, or other personalized requests) are final sale and cannot be returned, exchanged, or refunded except in the case of a defect or crafting error on our part.

**European Union Customers — Statutory Right of Withdrawal**

If you are a consumer located in the European Union, you have a statutory right to withdraw from your purchase of a standard (non-customized) item within 14 days of receiving it, without giving a reason, in accordance with the EU Consumer Rights Directive. To exercise this right, please contact us at fleurage.a@gmail.com within 14 days of delivery. The item must be returned unused, in its original condition and packaging. Return shipping costs are the customer's responsibility unless the item is defective. Please note that this statutory right does not apply to custom-made or personalized items, which are exempt under the same Directive.

**Contact**

For any question about your order, please contact us at fleurage.a@gmail.com.