Legal notice

Seller：Fleurage
Responsible Representative：Fleurage
Address：201, 2-23-8 Noda, Takatsuki-shi, Osaka, 569-0013, Japan
Phone Number：+81-90-6247-5876
Email Address：fleurage.a@gmail.com
Product Prices：All prices are displayed on each product page. Prices are shown in the selected currency and may include applicable taxes depending on your region.
Additional Fees：Shipping charges are calculated at checkout based on the destination and shipping method. Import duties, customs fees, VAT, or other taxes imposed by the destination country are the responsibility of the customer unless otherwise stated.
Payment Methods：We accept the payment methods displayed at checkout, including major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other payment options available in your region.
Payment Timing：Payment is processed at the time the order is placed.
Delivery Time：As each item is handmade to order, production usually takes approximately 7–14 business days before shipment. Delivery times vary depending on the destination and shipping carrier.
Delivery Method：Orders are shipped from Japan using the shipping carrier selected at checkout. A tracking number will be provided when available.
Returns, Defective Items, and Cancellations：Because our products are handmade to order, we do not accept returns or cancellations due to customer preference after an order has been placed.
If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery. We will review the issue and provide a replacement or refund when appropriate.
Return Period：Claims for damaged, defective, or incorrect items must be made within 14 days of the delivery date.
Refund Policy：Approved refunds will be issued to the original payment method after the returned item (if required) has been received and inspected. Shipping charges are non-refundable unless the return is due to our error or a defective product.