Shipping policy

"Supported Countries"
Asia / Hong Kong・Japan・Macao・Philippines・Singapore・South Korea・Taiwan
Europe (EU) / Austria・Belgium・Czechia・Denmark・Finland・France・Germany・Ireland・Italy・Luxembourg・Netherlands・Poland・Portugal・Spain・Sweden
Europe (other) / Norway・Switzerland・United Kingdom
Oceania / Australia・New Zealand

We are gradually expanding the list of supported countries.
If your country is not listed, we may still be able to ship to you.
Please feel free to contact us via message for confirmation.

"Estimated Shipping Time"
・Your order will be dispatched within 14 days after payment is completed.
・Delivery time after dispatch varies significantly by country and is not guaranteed. As a general reference only: EMS typically takes about 3–7 business days after dispatch, and Small Packet typically takes about 1–3 weeks after dispatch. Actual delivery times depend on your country's postal service and customs processing, and may fall outside these ranges.

"Choosing Your Shipping Method: EMS or Small Packet"
You may choose between two shipping methods at checkout. Please choose based on your priorities:

・**EMS** — Tracked, and includes compensation in case of loss or damage. Faster than Small Packet. Recommended if you want peace of mind or are ordering a higher-value item. Shipping cost is higher than Small Packet.
・**Small Packet** — Tracked, but does NOT include compensation in case of loss or damage. Slower than EMS. Lower shipping cost, but if your parcel is lost in transit, we are unable to offer compensation or a free reshipment.

⚠︎ If having compensation in case of loss matters to you, please choose EMS. We are unable to provide any guarantee or compensation for Small Packet shipments.

"Customs Duties & VAT — Please Read Before Ordering"
We ship all orders under DAP (Delivered At Place) terms. This means:

・Product prices and shipping fees do NOT include any customs duties, import VAT/GST, or other taxes charged by your country.
・In most countries, you should expect to be charged these fees by your local customs office or delivery carrier before or upon delivery. This is not an error — it is a standard part of international shipping, and the amount is determined by your country, not by us.
・These charges are always the responsibility of the recipient and cannot be prepaid or waived by Fleurage.

Region-specific notes:
・EU countries: As of July 2026, a flat customs duty (currently around €3 per item) applies in addition to import VAT, following the EU's removal of its previous duty-free allowance for low-value parcels. This is a fixed government charge, not a Fleurage fee.
・Norway: Import VAT (25%) and/or duty may be collected by Norwegian customs or the delivery carrier on arrival.
・United Kingdom, Australia, New Zealand, and all other supported countries: Duties/taxes, if applicable, are assessed and collected by your local customs authority or carrier.

If you are unsure how much you may be charged, we recommend checking with your local customs office before ordering, as Fleurage cannot provide exact figures in advance.

"Packaging & Shipping"
・Shipping fees include the cost of packaging materials.
・We do not accept requests for specific delivery dates.
・A tracking number will be provided after dispatch. Please check delivery status on your local postal service's website.
・If a package is returned to us due to an incorrect address, an unclaimed parcel, or an expired holding period, the customer is responsible for the cost of reshipment. Any additional fees incurred during this process (such as return postage or destination-country customs fees) may also be charged to the customer.
・Packages returned to us in this way will be held for 60 days. If we do not receive further instructions within this period, the item may no longer be eligible for reshipment.